Acceptance of the Terms of Use

The following terms and conditions (collectively, “Terms of Use”) govern your access to and use of the website and all related mobile apps, e-commerce shops, social media apps, desktop apps, and software as a service apps (collectively, the “Platform”) operated by Trusted Dispatch Inc. (“Trusted Dispatch”, “Company”, “we” or “us”), including any content, functionality and products or services offered on or through the Platform, whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Platform. By using the Platform or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our privacy policy (the “Privacy Policy”), found at and incorporated into these Terms of Use by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you may not access or use the Platform.

This Platform is offered and available to users who are 18 years of age or older and have a valid credit card issued in their name (“Basic Requirements”). If you will use the Platform as a driver, you must also meet all of the following driver eligibility requirements—you must: have a valid driver’s license for the class of vehicle you will be driving in association with the Platform; have insurance that will adequately cover you and the value of any goods you transport in association with the Platform, for any losses that occur during such transport; and, a vehicle that meets all safety regulations and requirements in the jurisdiction in which your vehicle is registered and in all jurisdictions in which you will drive in association with the Platform (collectively, the “Driver Requirements”). By using this Platform, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of the Basic Requirements, you may not access or use the Platform. If you do not meet all of the Driver Requirements, you may not access or use the Platform as a driver.

Services Offered by Trusted Dispatch

The services offered to you by Trusted Dispatch consist solely and exclusively of access to and use of the Platform in order for you to arrange and schedule transportation, carrier, shipping and/or logistics services with independent third party providers of such services, including independent third party transportation and carrier providers and independent third party logistics providers under agreement with Trusted Dispatch (“Third Party Providers”). YOU ACKNOWLEDGE THAT TRUSTED DISPATCH DOES NOT PROVIDE TRANSPORTATION, CARRIER, SHIPPING OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER OR SHIPPER AND THAT ALL SUCH TRANSPORTATION, CARRIER, SHIPPING OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY TRUSTED DISPATCH OR ANY OF ITS AFFILIATES.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Platform thereafter.

Your continued use of the Platform following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you. If we make material changes to these Terms of Use, we will notify you by e-mail to the e-mail address specified in your account and through a notice on the Website home page.

Accessing the Platform and Account Security

We reserve the right to withdraw or amend this Platform, and any service or material we provide on the Platform, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Platform, or the entire Platform, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the Platform. – Ensuring that all persons who access the Platform through your internet connection are aware of these Terms of Use and comply with them.

To access the Platform or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Platform that all the information you provide on the Platform is correct, current and complete. You agree that all information you provide to register with this Platform or otherwise, including, but not limited to, through the use of any interactive features on the Platform, is governed by the Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you may not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Platform or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Fees and Payment

Registered users of the Platform may use the Platform to take part in shipping transactions. Each user’s role in any shipping transaction on the Platform will be either as the user requesting the shipment of a load (the “Shipper”) or the user who: is a qualified, licensed, and insured driver, and has a vehicle capable of shipping loads requested through the Platform (the “Driver”).

You acknowledge that your use of the Platform may result in fees for services and goods you request through the Platform, including all applicable taxes and related charges (collectively, “Fees”). You agree to pay all payable Fees that are associated with your account. We will charge your credit card associated with your account in full for Fees when they become payable. We will make any applicable refunds back to the credit card associated with your account.

Posting a Load and Cancelling a Posted Load

When a Shipper posts a shipment request for a load on or through the Platform (each, a “Posted Load”), the shipping Fees for such Posted Load become due and payable by the Shipper once the Shipper accepts the Driver that has accepted the load for transportation.

Posted Loads and Confirmed Loads

When a Shipper approves and schedules a particular Driver to pick up a Posted Load, that Posted Load becomes a confirmed shipment (each, a “Confirmed Load”). If a Shipper cancels a Confirmed Load (prior to it being picked up by the Driver), then a cancellation fee of 30% of the total Fees for such shipment will apply.

Upon arrival to pick up the Confirmed Load, the Driver has the right to refuse the Confirmed Load if it does not meet the details of the job description as defined on the Platform or for safety reasons. Should the Driver still agree to the Confirmed Load but additional charges are now required to complete the load (e.g.: pilot, permits, etc.), the Driver and Shipper must agree upon any additional Fees as well as a payment schedule. This transaction takes place outside of the Platform and the Company is not responsible for the payment of these fees. If a Driver declines to take a Confirmed Load, the load becomes a Posted Load once again and the Shipper may approve and schedule a different Driver to pick up the Posted Load.

Load Pick-up and Delivery

Once the Driver associated with a Confirmed Load has picked up the shipment, no refunds are available, and the Driver is then responsible for every kind of loss or damage, including to the Driver’s vehicle and the load being shipped, until delivery of the load.

Payment of Driver

The load will be considered delivered and payable when the driver enters the Completion Code provided by the Shipper. Shippers will only provide the Completion Code when they have confirmed that the load has been delivered as expected. Once the Driver uses the Completion Code it is considered irrevocable evidence that the load has been delivered to the Shipper’s satisfaction, and payment will be released by Trusted Dispatch to the Driver. Trusted Dispatch will also accept confirmation directly from the Shipper that the load has been delivered as sufficient and irrevocable evidence to release payment to the Driver.

Changes to a Load After Confirmation

If the Driver and Shipper make changes that impact the Driver’s payment from Trusted Dispatch then Trusted Dispatch must be notified prior to the Completion Code being entered and payment being made to the driver. Extra charges are to be negotiated and collected by the Driver from the Shipper directly. If load costs are to be reduced, then this must be communicated to and agreed by Trusted Dispatch.

Disputes Between the Driver and Shipper

Trusted Dispatch shall consider the successful entry of the Complete Code as the only acceptable evidence of the load being delivered. Any disagreements regarding a load must be negotiated between the Driver and Shipper directly. Final agreement of a dispute will be communicated to Trusted Dispatch before Driver payment.

Driver not Responsive

Drivers must remain responsive via in-app chat and provided email and telephone number. If a Confirmed Driver is not responsive for more than 48 hours then Trusted Dispatch may try to replace the driver with another Driver. If the load is confirmed with another Driver then the non-responsive Driver must surrender the load to the new Driver and will forfeit all claim to payment from Trusted Dispatch for that load.

Shipper not Responsive

Shippers must remain responsive via in-app chat and provided email and telephone number. If a Shipper is not responsive then the Driver may cancel the load and/or demand extra payment due to costs incurred by unreasonable delay. If the load is delivered and the Shipper does not promptly provide a Completion Code to the Driver, then Trusted Dispatch shall make reasonable attempts to confirm with the Shipper via their account contact information that the load was delivered. If the Shipper is unresponsive for more than 30 days to both the Driver and Trusted Dispatch, then the load will be considered delivered and Trusted Dispatch will release payment to the Driver. Trusted Dispatch will not release payment for any reason except correct use of a Completion Code, a Shipper’s direct confirmation to Trusted Dispatch, or passage of 30 days without Shipper response.

Intellectual Property Rights; License Grant

The Platform and its entire contents, features and functionality (including, but not limited to, all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Subject to your strict compliance with these Terms of Use, the Company hereby grants you a non-exclusive, non-transferable, non-sublicensable, limited license to use the Platform. The foregoing license will terminate immediately upon the removal by Company of your authorization to use the Platform for any or no reason.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform or republish any of the material on our Platform. You may not reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code of the Platform or any part thereof.

You may not, without the Company’s prior written consent:

  • Modify copies of any materials from the Platform. – Use any illustrations, photographs, video or audio sequences or any graphics outside the Platform. – Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Platform.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Platform in breach of the Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Platform or any content on the Platform is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Platform not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.


The Company name, the terms Trusted Dispatch, “The App That Hauls It All”, “Catch A Driver Coming Through”, “Backhauls, Headhauls or Haul it Right Now!”, “Let’s get loaded”, “Get loaded”, “Where Shippers and Drivers Connect”, the Company logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written consent of the Company. All other names, logos, product and service names, designs and slogans on this Platform are the trademarks of their respective owners.

Prohibited Uses

You may use the Platform only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Platform:

  • In any way that violates any applicable federal, provincial, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from Canada or other countries). – For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise. – To send or knowingly receive: (a) counterfeit goods, animals, bullion, currency, or gem stones; weapons, explosives and ammunition; human remains; or (b) illegal items, such as ivory and narcotics. – To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards set out in Section 11 of these Terms of Use. – To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation. – To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing). – To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Platform, or which, as determined by us, may harm the Company or users of the Platform or expose them to liability.

Additionally, you agree not to:

  • Use the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party’s use of the Platform, including their ability to engage in real-time activities through the Platform. – Use any robot, spider or other automatic device, process or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform. – Use any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose without our prior written consent. – Use any device, software or routine that interferes with the proper working of the Platform. – Introduce any viruses, malware or other material which is malicious or technologically harmful. – Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Platform, any server on which any portion of the Platform is stored, or any server, computer or database connected to the Platform. – Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack. – Otherwise attempt to interfere with the proper working of the Platform.

User Contributions

The Platform may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display or transmit (collectively, “post”) to other users or other persons content or materials (collectively, “User Contributions”) on or through the Platform.

All User Contributions must comply with the Content Standards.

Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Platform, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns, a royalty-free, perpetual, non-exclusive license to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns. – All of your User Contributions do and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness.

We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Platform.

Monitoring and Enforcement; Termination

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion. – Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Platform or the public or could create liability for the Company. – Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy. – Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Platform. – Terminate or suspend your access to all or part of the Platform for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. You waive and hold harmless the Company from any claims resulting from any action taken by the Company during or as a result of its investigations and from any actions taken as a consequence of investigations by either the Company or law enforcement authorities.

We do not undertake to review material before it is posted on the Platform, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Content Standards

These content standards (collectively, the “Content Standards”) apply to any and all User Contributions and use of Interactive Services. User Contributions must, in their entirety, comply with all applicable federal, provincial, state, local and international laws and regulations. Without limiting the foregoing, User Contributions may not:

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable. – Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. – Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person. – Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and the Privacy Policy. – Be likely to deceive any person. – Promote any illegal activity, or advocate, promote or assist any unlawful act. – Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person. – Impersonate any person, or misrepresent your identity or affiliation with any person or organization. – Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising. – Give the impression that they emanate from or are endorsed by us or any other person or entity, if that is not the case.

Reliance on Information Posted

The information presented on or through the Platform is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Platform, or by anyone who may be informed of any of its contents.

This Platform may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators or reporting services. All statements and opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

##Changes to the Platform

We may update the content on the Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Platform may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Use of the Platform

All information we collect on this Platform is subject to the Privacy Policy. By using the Platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Linking to the Platform and Social Media Features

You may link to our website homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you may not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

This Platform may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on this Platform. – Send e-mails or other communications with certain content, or links to certain content, on this Platform. – Cause limited portions of content on this Platform to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us, solely with respect to the content they are displayed with, and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you may not:

  • Establish a link from any website that is not owned by you. – Cause the Platform or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site. – Link to any part of the Platform other than the website homepage. – Otherwise take any action with respect to the materials on this Platform that is inconsistent with any other provision of these Terms of Use.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time, without notice, in our discretion.

Links from the Platform

If the Platform contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Platform, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Platform or any services or items obtained through the Platform or to your downloading of any material posted on it, or on any website linked to it.

**Your use of the Platform, its content and any services or items obtained through the Platform is at your own risk. The Platform, its content and any services or items obtained through the Platform are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither the Company nor any person associated with the Company makes any warranty or representation with respect to the merchantability, fitness, timeliness, suitability, completeness, security, reliability, quality, accuracy or availability of the Platform, any Third Party Provider or any services you obtain from Third Party Providers. Without limiting the foregoing, neither the Company nor anyone associated with the Company represents or warrants that the Platform, its content or any services or items obtained through the Platform will be accurate, reliable, error-free or uninterrupted, that defects will be corrected, that our Platform or the servers that make it available are free of viruses or other harmful components or that the Platform or any services or items obtained through the Platform will otherwise meet your needs or expectations. **


**To the fullest extent allowed under applicable law, the Company hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement and fitness for particular purpose. **

Limitation on Liability

In no event will the Company, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Platform, any websites linked to it, any content on the Platform or such other websites or any services or items obtained through the Platform or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.




The foregoing does not affect any liability which cannot be excluded or limited under applicable law.


You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms of Use or your use of the Platform, including, but not limited to, your User Contributions, any use of the Platform’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Platform.

Governing Law and Jurisdiction

All matters relating to the Platform and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), will be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Platform shall be instituted exclusively in the federal courts of Canada or the courts of the Province of Alberta in each case located in the City of Calgary. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Waiver and Severability

No waiver of by the Company of any term or condition in these Terms of Use will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use will not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

The Terms of Use, any applicable membership agreement, and the Privacy The Terms of Use, any applicable membership agreement, and the Privacy Policy constitute the entire agreement between you and the Company with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Platform.